How much is delivery for the UK?
Standard Delivery which is Royal Mail 2nd Class starts at just £1.50 or you can upgrade to 1st Class which starts at £1.99 We also have Free delivery for orders over £30

Who will deliver my candles?
Royal Mail will deliver your candles.

What if I'm not home when my candles are delivered?
Royal Mail will leave a collection card to reschedule your delivery or pick it up from your local sorting office.

What if I have problems with my delivery?
You can contact us anytime via email angelicscentsuk@gmail.com

Do you ship outside of the UK?

Yes , we now ship to the USA. Postage charges start at just £9.99.

Which payment methods do you accept?

We accept all major credit/debit cards, PayPal and Amazon Pay.

When will my order be despatched?

We aim to ship all orders within 24 hours from the time of the order (Mon-Thurs). We do not post on Sat or Sun.

What is your Returns policy?

See our complete returns policy HERE

Which wax do you use?

We only use 100% natural soy wax which is vegan-friendly

What about your fragrance oils?

Our products are fragranced using only cruelty-free professional grade fragrance oils.

What is the best burner to use with soy wax melts?

We recommend a tea light burner that is designed for use with wax melts. 4 hour tealights should only be used (not the larger 8 hour ones).

Soy wax melts are compatible with electric burners, however you may find that you have a softer scent throw when melting this way due to the limited level of heat. 

We do advise against the use of oil burners for safety reasons.

How much wax should I use?

The amount of scent thrown out by the product often depends on the size of the room and whether any windows are open.

For snap bars, we recommend using 1 section at a time.

For wax melt hearts we recommend at least 2 hearts at a time.

For large shapes (dog paws, 3D hearts for example) break the item in half and use one half at a time.

For the mini hearts in pots scoop several of them into your burner at a time.

How do I clean the wax out of my burner?

There are many ways of doing this, but we swear by Mrs Hinch's method! 

Simply pop in a tea light/turn on your burner, wait 15 seconds or so (till the wax just starts to heat) and press gently on the edge of the wax to pop it out. Using a cotton pad also works really well! 

How do I store my wax melts?

Our wax melts are perfectly packaged for storage but we do recommend keeping them in a cool place. If properly stored, they can retain their scent for up to 12 months. 

Do you have a Scent Menu?

Yes, go HERE to see the entire scent menu.

Do you have a monthly subscription box?

Not at the moment but we are hoping to have one by the summer of 2022