FAQ's
How much is delivery for the UK?
Standard Delivery which is Royal Mail 2nd Class starts at just £1.50 or you can upgrade to 1st Class which starts at £1.99 We also have Free delivery for orders over £30
Who will deliver my candles?
Royal Mail will deliver your candles.
What if I'm not home when my candles are delivered?
Royal Mail will leave a collection card to reschedule your delivery or pick it up from your local sorting office.
What if I have problems with my delivery?
You can contact us anytime via email angelicscentsuk@gmail.com
Do you ship outside of the UK?
Yes , we now ship to the USA. Postage charges start at just £9.99.
Which payment methods do you accept?
We accept all major credit/debit cards, PayPal and Amazon Pay.
When will my order be despatched?
We aim to ship all orders within 24 hours from the time of the order (Mon-Thurs). We do not post on Sat or Sun.
What is your Returns policy?
See our complete returns policy HERE
Which wax do you use?
We only use 100% natural soy wax which is vegan-friendly
What about your fragrance oils?
Our products are fragranced using only cruelty-free professional grade fragrance oils.
What is the best burner to use with soy wax melts?
We recommend a tea light burner that is designed for use with wax melts. 4 hour tealights should only be used (not the larger 8 hour ones).
Soy wax melts are compatible with electric burners, however you may find that you have a softer scent throw when melting this way due to the limited level of heat.
We do advise against the use of oil burners for safety reasons.
How much wax should I use?
The amount of scent thrown out by the product often depends on the size of the room and whether any windows are open.
For snap bars, we recommend using 1 section at a time.
For wax melt hearts we recommend at least 2 hearts at a time.
For large shapes (dog paws, 3D hearts for example) break the item in half and use one half at a time.
For the mini hearts in pots scoop several of them into your burner at a time.
How do I clean the wax out of my burner?
There are many ways of doing this, but we swear by Mrs Hinch's method!
Simply pop in a tea light/turn on your burner, wait 15 seconds or so (till the wax just starts to heat) and press gently on the edge of the wax to pop it out. Using a cotton pad also works really well!
How do I store my wax melts?
Our wax melts are perfectly packaged for storage but we do recommend keeping them in a cool place. If properly stored, they can retain their scent for up to 12 months.
Do you have a Scent Menu?
Yes, go HERE to see the entire scent menu.
Do you have a monthly subscription box?
Not at the moment but we are hoping to have one by the summer of 2022
Let customers speak for us
As always fast delivery and lovey would definitely recommend
Celestial Whisper is a lovely scent , not too strong but strong enough to fill a room with its aroma. One of my favourites
Arrived beautifully packaged as always and each one smells divine ,will definitely be ordering again .A lovely little gift in the box as well
This was amazing and so fresh , now one of my faves 😀
Latest orders are for xmas presents I am sure the wax melts will be truly appreciated I will be sending for more thanks
Wonderfully packaged & smell divine whilst burning.
One word describes snow angel wax melt , AMAZING
I have only opened this packet to have a sniff and it smells gorgeous perfect for Xmas, I have never been disappointed with Angelic scents but the granules are new to me and can’t wait to try them in my melt burner’s, would definitely recommend.Thank you.
Love the waxidents! Great quality and great packaging and delivery!
Strawberry & Lily wax melt smells amazing, your whole house smells devine .
Lovely scents, long lasting and strong smelling. The best wax melts
I am a buy the same wax melts girl . . The only time I change is for an offer so I did . . Very glad aa found new scents I liked . . They look no different or smell any different. . And you gotta love a wonky thing 😊
Really pleased with the wax melts I have received. The baked cookie smells good enough to eat. The order comes packaged so well with a lovely little free gift. Very happy customer 😁
