FAQ's
Updated 8th September 2026
Product & ingredients
- Are your candles made with soy, coconut, or paraffin wax
Our candles and wax melts are all made from soy wax.
- Are your fragrances phthalate-free / vegan / cruelty-free?
The fragrance oils we use for our candles are phthalate-free. All our fragrance oils are premium grade and cruelty-free.
- What's the difference between your reed diffusers and wax melts?
Our wax melts are made from natural soy wax. Our reed diffusers are made using fragrance oil and Augeo.
- How long do your candles/diffusers last before they run out?
Our 9cl candles last for approx 15-20 hours, whereas our 20cl candles last for approx 30 hours.
Usage & safety
- How long should you burn a candle the first time (memory ring)?
The first burn of a candle should be until you get a full melt pool right across the jar which can be at least an hour.
- Is it safe to leave a wax melt warmer on overnight?
NEVER leave a wax melt warmer on overnight or unattended.
- How close should a reed diffuser be to furniture or fabric?
Try to ensure that reed diffuser oil does not come into contact with furniture or fabrics as it may stain them.
- Are your products safe around pets or babies?
We are not able to say categorically that our products are safe around pets and babies but we endeavour to use the best ingredients and also soy wax which is toxin free.
Scent selection
- What's the best scent for a bedroom vs a living room?
Scents for the bedroom are those that are relaxing like Lavender or Chamomile, whereas you would most probably prefer a cosy scent for the living room like Vanilla, Bergamot or Citrus if you want a bit of zing.
- Do your candles throw scent strongly in large rooms?
We handmake our candles with premium fragrance oils to give you the strongest, longest lasting scent throw possible in all sizes of rooms.
Comparison / decision-making
- Candles vs reed diffusers vs wax melts — which lasts longer?
For the longest lasting scent the reed diffuser is best as it can last for weeks. Wax melt snap bars can last for up to 40-50 hours if you use one piec at a time. Candles give wonderful fragrance for up to 40 hours depending on the size of candle bought.
- Soy wax vs coconut wax candles — what's the difference?
Both are made from natural ingredients. However, soy wax is known to give a stronger scent throw. Coconut wax products are also usually more expensive.
Care & troubleshooting
- Why is my candle tunneling and how do I fix it?
We undergo extensive testing to ensure that your candle shouldnt have a tunnelling issue. Make sure to trim the wick after every use. Sometimes the candle will fix the issue on its own.
- How do I get the most life out of a reed diffuser?
To get the most life out of your reed diffuser, make sure to turn the reeds every few days.
- Can you refill or reuse your candle jars?
We dont offer refillable candles but the jars can be washed and used for other things once the candle has finished.
Shipping, returns, sustainability
- Do you ship candles internationally without melting in transit?
We do not ship outside of the UK.
- What's your return policy if a scent doesn't work for me?
All our products are handmade which takes a lot of work, so choose your scents wisely as we are unable to accept returns unless you have not opened and used the products at all.
- Are your jars/packaging recyclable or refillable?
We try to use recyclable packaging wherever possible.
How much is delivery for the UK?
Standard Delivery which is Royal Mail 2nd Class starts at just £1.99 or you can upgrade to 1st Class which starts at £2.99 We also have Free delivery for orders over £35
Who will deliver my wax melts and candles?
Royal Mail will deliver your wax melts and candles.
What if I'm not home when my order is delivered?
Royal Mail will leave a collection card to reschedule your delivery or pick it up from your local sorting office.
What if I have problems with my delivery?
You can contact us anytime via email angelicscentsuk@gmail.com
Do you ship outside of the UK?
No, due to recent tariffs and changes to customs, we only send items to the UK (not including Northern Ireland).
Which payment methods do you accept?
We accept all major credit/debit cards, PayPal and Amazon Pay.
When will my order be despatched?
We aim to ship all orders within 24 hours from the time of the order (Mon-Thurs). We do not post on Sat or Sun.
What is your Returns policy?
See our complete returns policy HERE
Which wax do you use?
We only use 100% natural soy wax which is vegan-friendly
What about your fragrance oils?
Our products are fragranced using only cruelty-free professional grade fragrance oils.
What is the best burner to use with soy wax melts?
We recommend a tea light burner that is designed for use with wax melts. 4 hour tealights should only be used (not the larger 8 hour ones).
Soy wax melts are compatible with electric burners, however you may find that you have a softer scent throw when melting this way due to the limited level of heat.
We do advise against the use of oil burners for safety reasons.
How much wax should I use?
The amount of scent thrown out by the product often depends on the size of the room and whether any windows are open.
For snap bars, we recommend using 1 section at a time.
Candles are a different story. They usually need to have a full melt pool before they give off a strong scent. This can take over an hour.
How do I clean the wax out of my burner?
There are many ways of doing this, but we swear by Mrs Hinch's method!
Simply pop in a tea light/turn on your burner, wait 15 seconds or so (till the wax just starts to heat) and press gently on the edge of the wax to pop it out. Using a cotton pad also works really well!
How do I store my wax melts?
Our wax melts are perfectly packaged for storage but we do recommend keeping them in a cool and preferably dark place. If properly stored, they can retain their scent for up to 12 months.
Do you have a Scent Menu?
Yes, go HERE to see the entire scent menu.
Do you have a monthly subscription box?
Not at the moment.
Let customers speak for us
Gorgeous smelling melts lovely fresh smell and lasts for ages
Always happy with all the wax melt,the scent lasts so long
The melts have great fragrance and last a long time. The packaging is so lovely and the messages very thoughtful. I highly recommend this product. When looking for a company to purchase melts from I had already tried a few with no success before finding Angelicas Scents who never disappoint.
Lovely fragrance smells like a wedding bouquet but not overpowering it is a great fragrance for the summer months and very relaxing for the bedroom.
I have smelled them and they smell beautiful although I haven’t burned 🥵 them yet but I have always used Angelic scents and won’t use any other brand because they are a real pleasure to use.
Always buy from here..smells last ages
These wax melts are honestly just the same as the full price ones, they may look a little different but it really makes no difference to the wonderful smell they give off
Always but from here...scents are always nice. Smell lasts a long time
Lovely and fresh, smells a little like fabric softener so makes the whole house smell clean. Lovely scent.
This is my favourite year round favourite
A really pretty, fresh and light scent, just right for a warm day. I can see this being melted all year round though. I struggle with perfume scents but Angelic Scents products are convincing me otherwise. This is a pretty floral with a hit of pear. Lovely.
I’m usually reluctant to try perfume scents but I’m branching out a bit. I’m glad I did. There is a good strength of scent in this wax and it’s filling the room on one piece. And yes, it’s a good likeness of the scent it’s based on. I’ve got some Pear & Freesia to try next so looking forward to that now too!
Bought this for my bedroom and smells exotic and expensive, though it's not overpowering. I absolutely love this scent.
Always fast delivery, beautifully packaged, Lovely fresh strong scents (but not overpowering) that last nicely.. I always get compliments on how my house smells when melting my waxes from angelic scents! Love a delivery day!
Very pleased with order cherry amaretto very nice fragrance. 😊
