How much is delivery for the UK?
Standard Delivery which is Royal Mail 2nd Class starts at just £1.50 or you can upgrade to 1st Class which starts at £1.99 We also have Free delivery for orders over £30
Who will deliver my candles?
Royal Mail will deliver your candles.
What if I'm not home when my candles are delivered?
Royal Mail will leave a collection card to reschedule your delivery or pick it up from your local sorting office.
What if I have problems with my delivery?
You can contact us anytime via email firstname.lastname@example.org
Do you ship outside of the UK?
No, at the moment we only ship to the UK, but we will be looking at that during 2021
Which payment methods do you accept?
We accept all major credit/debit cards, PayPal and Amazon Pay.
When will my order be despatched?
We aim to ship all orders within 24 hours from the time of the order (Mon-Thurs). We do not post on Sat or Sun.
What is your Returns policy?
See our complete returns policy HERE
Which wax do you use?
We only use 100% natural soy wax which is vegan-friendly
What about your fragrance oils?
Our products are fragranced using only cruelty-free professional grade fragrance oils.
What is the best burner to use with soy wax melts?
We recommend a tea light burner that is designed for use with wax melts. 4 hour taelights should only be used (not the larger 8 hour ones).
Soy wax melts are compatible with electric burners, however you may find that you have a softer scent throw when melting this way due to the limited level of heat.
We do advise against the use of oil burners for safty reasons.
How much wax should I use?
The amount of scent thrown out by the product often depends on the size of the room and whether any windows are open.
For snap bars, we recommend using 1 section at a time.
For wax melt hearts we recommend at least 2 hearts at a time.
For large shapes (dog paws, 3D hearts for example) break the item in half and use one half at a time.
For the mini hearts in pots scoop several of them into your burner at a time.
How do I clean the wax out of my burner?
There are many ways of doing this, but we swear by Mrs Hinch's method!
Simply pop in a tea light/turn on your burner, wait 15 seconds or so (till the wax just starts to heat) and press gently on the edge of the wax to pop it out. Using a cotton pad also works really well!
How do I store my wax melts?
Our wax melts are perfectly packaged for storage but we do recommend keeping them in a cool place. If properly stored, they can retain their scent for up to 12 months.
Do you have a Scent Menu?
Yes, go HERE to see the entire scent menu.
Do you have a monthly subscription box?
Not at the moment but we are hoping to have one by the winter of 2021